Return Policy
Our primary goal is to ensure a flawless shopping experience. We believe in a conscious approach: before purchasing, our team is available on WhatsApp for style advice and detailed measurements, thus reducing the need for returns.
Free Return (Our Fault)
We fully cover shipping costs (return and new shipment) exclusively for:
- Wrong Item: Model, size, or color different from order.
- Defect: Damaged or non-compliant item.
Note: Every item is inspected and video-recorded during packaging to ensure maximum quality and transparency.
Size Exchange
If the size isn't perfect, we facilitate the exchange:
- Free Return Pickup: We organize and pay for the pickup of the item to be replaced.
- New Shipment: Shipping for the new size is paid by the customer.
Tip: Contact us before purchasing to avoid size errors.
Change of Mind
If you wish to return an item for personal reasons without exchange:
- Return Shipping: Entirely at the customer's expense (via trackable courier).
- Refund: Original shipping costs incurred by us will be deducted (even if you had free shipping).
Details & Conditions
Send an email to products@vogashop.com within 14 days of receipt, indicating the order number and reason. Our team will guide you through the next steps based on the return type.
To be accepted, products must be:
- Intact, unworn, unwashed, and unaltered.
- Complete with all original tags and intact security seals.
- Returned in the original brand box and well packaged.
Once the return is received at our warehouses and product integrity/compliance is verified (tags, seals, condition check), we will proceed with the refund within 14 working days via the original payment method.